FREQUENTLY ASKED QUESTIONS

You can return your order, unopened in original condition, within 15 days of receiving it.

General Return Conditions

In order for a return to be accepted, it must meet the following conditions:

Returned items will be reviewed by our Quality Assurance team. If a product is found to have a manufacturing defect that falls outside our factory standards, we will, at our discretion and subject to availability, provide either a replacement or a full refund for the defective item.

If the issue is determined to be caused by factors other than a manufacturing defect, or if the product does not meet the return conditions stated above, the original item will be sent back to you without replacement or refund.

We are unable to refund products that are:

• Damaged due to misuse, improper handling, or negligence
  (e.g., exposure to chemicals, corrosive substances, open flame, excessive heat, sharp objects, etc.)

If your order arrives damaged or defective, please WhatsApp us immediately at +65 93265842 with your order details and a photo or video of the issue. Our team will investigate and assist you with a replacement or appropriate solution as quickly as possible.

Once your exchange request is approved, our team will contact you directly to arrange the exchange. We will deliver the replacement item and collect the original product at the original delivery location.

Due to health and safety reasons, we do not accept returns due to change of mind.

Once your returned product has been inspected and approved by our Quality Assurance team, your refund will be processed. Refunds are typically issued within 5–7 working days, depending on your bank's processing time.

Orders are typically delivered within 3 working days. You will receive a notification once your order is on its way. Delivery times may vary slightly during peak seasons or promotional periods.

Delivery is $5 for orders below $60. Free delivery applies to order $60 above.

You will receive an email notification once your order is dispatched, including a tracking code from our courier partner, NinjaVan.

Use the tracking code to track your delivery in real time at https://www.ninjavan.co/en-sg/tracking

Yes, as long as your order has not been shipped, changes or cancellations may still be possible. Please WhatsApp us immediately at +65 93265842, and our team will assist you.

Yes. We ship to Malaysia, Hong Kong, Vietnam and the United States. Overseas shipping charges applies.

We accept major payment methods, including credit/debit cards, Visa, MasterCard, AMEX, UnionPay, Apple Pay, Google Pay.

Yes, you can enter a different delivery address during checkout. Please note that this option is only available for addresses within the same country.